Frequently Asked Questions

We want to make your purchase and experience as easy as possible. Therefore please refer to the below FAQ which should help you with your purchase/order.

 

How Can I Find Out When My Order Will Arrive?

You can find out what stage your order is at according to the following:

  • Order Confirmation email: This means we have received your order, and will be processing it in the coming days
  • Shipping Confirmation email (UK): This will come shortly after, as it confirms that your order has been sent to you. If clicking the ‘View Your Order’ button in the email, you’ll been taken to an order confirmation page where there will be a Royal Mail tracking number for you to keep track of your order
  • Shipping Confirmation email (non-UK): This confirms that your order has been sent to you. Please allow 2-4 weeks for your order to arrive. If you feel it has been too long, you may want to check with your local postal dispatch office, or neighbour, in case it has been delivered there. Otherwise if there has been no delivery after 4 weeks please contact us at hello@ethcs.com

 

How Does The Clothing Fit?

The majority of our garments fit true to size, and are unisex. But every item listed comes with a size guide, which contains specific measurements to assist you, so please check these thoroughly before making a decision. 

 

What If I Order, But It Still Does Not Fit?

Our returns/exchanges policy is for faulty or incorrect items only. However if you do feel there is still an issue with the size, then please refer to the return slip that came with your order. 

 

Where Are The Products Made?

Our products have been sourced through different suppliers, who use various ethically certified manufacturers, so therefore dependent on the products we create with them, the factory can vary.

For the specific country for a specific item, this information is included in the product description

 

How Do I Know That The Products Are Made Ethically?

All of our products are manufactured in factories that carry any one of the following certifications:

Fair Wear Foundation

SA800 - Social Accountability International

 

Will The Clothing Shrink In The Wash?

If washed with similar colours, and at 30 degrees, then the item will maintain it's size and shape. See the item label for more details

 

How Do I Become An Affiliate?

Our aim is to build an effective affiliate team of influencers. If you feel you could add to this team, please email us at hello@ethcs.com and we can discuss potential options

 

How Long Does Organic Cotton Last?

If cared for accordingly (see washing information), then the products can hold their shape, size and quality for a very long time 

 

Do you have to be vegan to buy the clothing?

Not at all. Our clothing is for everyone!